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FAQ

The Ins And Outs of How We Do Business

  • Can I schedule same-day service?
    Yes. We do our very best to provide prompt service. Please contact us to ensure we have availability in our schedule for that day.
  • Can I have the same team every time?
    Yes, we do our best to send you the same cleaners each time.
  • What safety precautions do you take regarding Covid?
    Our cleaning crew will never show up sick or having had any possible exposure. Our crew is trained to wear masks and gloves while onsite. As a mother, I understand how important it is to keep your home sanitary and clean for your loved ones. We want you to always feel safe with us in your home.
  • Do I have to provide the cleaning supplies?
    No need to worry, we've got it all covered! We show up with all the cleaning products and equipment we need to get the job done right! Of course if you prefer we use your specific supplies, products or equipment, please let us know in advance and we are happy to accommodate your preferences!
  • What should I do before house cleaners show up at my house or office?
    We ask that you pick up and store any items such as clothes, toys that might interfere with our cleaning. If you have pets, please keep them in an enclosed area where we won't be cleaning for everyone’s safety. It's important our cleaning crew has easy and safe access to all cleaning areas so that we can provide you with a satisfactory experience!
  • How often should I use home and office cleaning services?
    This is dependent entirely on your needs! Some clients highly benefit from weekly, bi-weekly or monthly cleaning services. Feel free to book as often as you need or would like. We highly recommend booking several cleanings in advance to save yourself the time and energy! Our recurring clients love knowing when to expect a fresh, clean home and we hope you will too!
  • Do I need to be home during my cleaning appointment?
    The majority of our cleaning services occur in the day when our clients are away at work. Our cleaning professionals are usually entrusted with a key or home code to make things easy for our clients.
  • What does your full house cleaning include?
    Our cleaning list includes this and more: Clean showers, tubs, toilets, and sinks Clean tile, mirrors, glass and counters Dust baseboards, light fixtures, furniture, sills Vacuum/Mop all floors, carpets, and stairs Dust all furniture and furnishings Empty house trash and recycling and compost (if any) bins and take to main garbage
  • Is there anything you don't clean?
    We do our best to clean as much as we can with the following exceptions: We do not remove or scratch off any paint or glue from any counters or surface areas. We are also unable to provide carpet, rug, curtain and upholstery cleaning services at this time.

Satisfaction 
Guaranteed

We work extra hard so you won't have to! Leave the cleaning to us! We love having you come home to a fresh, clean place! If there's ever any issue, contact us right away so we can make it right!

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